Privacy Policy

1. Information We Collect

We may collect the following information:

Personal Information

• Full Name
• Mobile Number
• Email Address
• Date of Birth (optional)
• Gender (optional)

Account Information

• User ID
• Subscription Status
• Membership Details
• Referral Code

Device Information

• Device Model
• Operating System
• Device Identifier
• App Version
• IP Address

Usage Information

• Offers viewed
• Offers redeemed
• Search history
• Login activity
• App interactions

2. How We Use Your Information

We use your information to:

• Create and manage your Rahat account.
• Process subscriptions and payments.
• Provide access to offers and rewards.
• Improve the user experience.
• Send service notifications.
• Provide customer support.
• Prevent fraud and misuse.
• Comply with legal obligations.

3. Payment Data & Security

• All credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
• Rahat will not pass any debit/credit card details to third parties.
• Rahat takes appropriate steps to ensure data privacy and security, including through various hardware and software methodologies. However, Rahat cannot guarantee the security of any information that is disclosed online.
• Payments made within the Rahat app are processed through a secure, PCI DSS compliant payment gateway.

4. Marketing Communications

With your consent, we may send:

• Promotional offers.
• New partner announcements.
• Push notifications.
• Subscription reminders.

You may opt out at any time through your device settings or by contacting us.

5. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted service providers such as:

• Payment processors.
• Cloud hosting providers.
• Analytics providers.
• Customer support platforms.
• Technology partners.

These partners are required to protect your information.

6. Data Security

We use industry-standard security measures to protect your information against unauthorized access, loss, misuse, or disclosure.

While we strive to protect your data, no internet transmission is completely secure.

7. Data Retention

We retain personal information only for as long as necessary to:

• Provide our services.
• Maintain your account.
• Meet legal and regulatory requirements.
• Resolve disputes.
• Prevent fraud.

8. Your Rights

You may request to:

• Access your personal information.
• Update inaccurate information.
• Delete your account (see our Account Deletion page for details).
• Withdraw marketing consent.
• Contact us regarding your personal data.

9. Third-Party Services

Rahat may use trusted third-party services including payment gateways, analytics providers, and cloud infrastructure providers. These services have their own privacy policies.

10. Changes to this Policy

We may update this Privacy Policy periodically. The latest version will always be published on this page.

11. Contact Us

FAYIDA PORTAL L.L.C.

Website: https://www.rahat.life

Email: info@fayida.io